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  Century Graphics & Metals :: Terms & Conditions

Terms & Conditions

Customer Service Representatives

Our Customer Service Representatives are available Mon-Fri 8:30am-5:00pm Eastern Standard Time. Our customer service specialists are well-versed in all of the products that Century Graphics & Metals has to offer, and can help you with any question you may have. Please call for assistance at 800-327-5664.

Free Design Services

Century Graphics & Metals provides free design services for your sign order. In the event you decide not to complete the sign order after design has begun, a $75 fee will apply. We provide up to 3 proofs and revisions at no charge. Beyond three proofs, a fee of $25 per proof will apply. If you have a sample sign you would like us to work with, please contact us for shipping information prior to your order. If you would like to supply your own artwork, please observe our artwork specifications.

Ordering Information

Orders are accepted online 24-hours a day via To order by phone within the U.S., call toll-free 800-327-5664. For the convenience of our customers send fax orders to 407-262-8291. We do not have a minimum order amount, though certain products may require you order at least the minimum quantity, or in fixed quantities.

Mail Orders

We welcome mail orders and provide printable .PDF versions of our catalogs and order forms online. To request a quote, catalog or order form by phone call 800-327-5664.

With mail orders, enclose complete payment, including freight charges, merchandise, and applicable sales tax.

On Account (Terms)

With approved credit applications, you may order from us on an open account. We reserve the right to refuse credit accounts for any reason. To apply for an account with us visit to download a credit application or call 800-327-5664. Credit normally takes 2-4 weeks to get established.


We are required to collect sales tax in the following states: Florida, Georgia, Illinois.

Payment Terms

We accept the following: Credit cards: MasterCard, Visa, and American Express.Checks: Company or Personal Checks (Personal check must clear our bank prior to shipping)On Account (Terms): Upon credit approval.

Address & Contact Information

Century Graphics & Metals, Inc. Website:
550 S. North Lake Blvd. Suite 1000 Phone: 800-327-5664
Altamonte Springs, FL 32701 Fax: 407-262-8201
U.S.A. Email:


Most orders under 1000 lbs. are shipped by UPS or FedEx, or other suitable small package handler. Heavier or Oversized orders are shipped FedEx. These type of orders may entail additional delivery fees by the freight company. If you have a heavy or oversized order and require additional information, please contact us for a customized shipping quote. If such is the case, we will contact you regarding shipping arrangements. Minimum shipping charge $10.75 applies to all orders. Shipping to a residential address will incur extra charges. Freight carriers also charge a premium for inside deliveries.

Refunds and Returns

Returns can only be accepted on unused stock items (i.e. frames, stock riders, etc.). Unfortunately, we cannot accept returns on customized items.

Returns are only accepted within 30 days of original shipment or within 30 business days after an RMA # has been issued. Products must be in “like new” condition when returned (i.e. frames and stakes that have been put into the ground are not accepted back).

A 15% restocking fee may apply for returned products. Any refunds / credits due will be issued once the original item(s) have been returned, inspected, and restocked.

Your satisfaction is our top priority. If you have concerns, contact us immediately!

Special Size Requirements

Ask our sales representative to assist you with your special size sign or frame requirements.

Additional Notices

Occasionally typographical or data-entry errors may occur, and final authority on pricing and specifications resides with Century Graphics & Metals. The contents of this catalog are copyrighted and owned by Century Graphics & Metals and may not be used or reprinted without permission

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Copyright © 2005-2017 Century Graphics & Metals  
Prices are subject to change without notice. Call 800-327-5664 to verify current pricing.